General Returns Information

We want your experience with us to be as hassle­free and rewarding as possible. If for any reason you are not completely satisfied with your purchase, we will gladly replace or refund it.

Please note*

  • ­All items must be returned for exchange within 30 days of purchase.
  • ­Items that have been laundered, damaged, marked, or modified in any way will not be accepted.
  • ­You will be responsible for the cost of the return shipping.
  • ­All underwear sales are final*

We do make mistakes!

If your order is incorrect, or if you have received the wrong package, please let us know immediately and we will exchange it promptly at no extra charge.

Please send ALL returns to the address below:

Clifford Soft Goods
#303 ­ 2280 York Ave
Vancouver BC, V6K 1C7

Please allow approximately two weeks for processing of returns and refunds.